Sure! As soon as we get the package in our workshop, we'll handle the total refund.
You'll receive the money in the same way you made the payment, through PayPal, credit card or bank transfer.
Sure! You can return your order, exchange it for another product, get it refunded in a gift card or request for a total refund.
If you're within the EU it's FREE.
In addition, we've extended the deadline for exchanges and returns up to February 1st.
Yes! We ship worldwide. Shipments are FREE in the entire EU
You can also return you order completely free up to Feb 1st (EU)
It's very fast! If you choose free shipping you will receive it in 3-5 working days at the most (usually much less, even 48h).
If you need to receive it urgently, you can choose EXPRESS SHIPPING at the end of the order and you will receive it in 24-48h (depending on the time you make your purchase).
Contact us at here if you need to know a specific case so we can assure you the delivery.
*There may be delays on Black Friday and Christmas, so we recommend you to place your order as soon as possible.
Our recycled leather supplier is national and we have a relationship of trust with the factory.
It is a material from cowhide leather with which we have been working for more than 5 years (even before launching the brand) and which enjoys several international certifications such as GLOBAL RECYCLED STANDARD and OEKO TEX LEATHER STANDARD
No! Our recycled leather comes from all the wastes of genuine cow leather that are not going to be used anymore or are going to be burnt. That's why we're giving it a second chance and using a resource that, otherwise, would be remove through a highly polluting process.
Yes! "The Softies" collection is made of 100% vegan materials: both our silicone biomaterial we use to make the outside and the organic cotton canvas for the inside are 100% vegan.
No! We hate plastic at Labienhecha.
Our biomaterial doesn't come nor derived from petroleum. It's PV, PU, solvents free,...
Silicone is a very resistant, long-lasting, recyclable, safe and respectful material that comes from silica.
Recycled leather is a very resistant material, easy to clean and much more durable than leather. You will not have dramas with rain or scratches in excess.
Taking care of silicone is the easiest thing in the world because it hardly needs any care.
It does not scratch, does not stain, does not get wet, does not discolor, no dramas.
You can clean them with a cloth with water or soap. Even the most radical stains such as pen, make-up, wine, etc.