Some frequently asked questions
Yes! We ship worldwide. You can enjoy FREE shipping in the entire EU
You can also return your order for free during 30 days after delivery (EU)
Sure! You can return your order, exchange it for another product, get it refunded in a gift card or request for a total refund.
If you're within the EU it's FREE.
You have 30 days to make a decision!
Sure! As soon as we get the package in our workshop, we'll handle the total refund.
You'll receive the money in the same way you made the payment, through PayPal, credit card or bank transfer.
It's very fast! If you choose free shipping, you'll get it in 3-5 working days at most (it's usually much less, even 48h).
If you're in a hurry, you can choose EXPRESS DELIVERYwhen finishing the order and you'll receive it within 24-48h (it would depend on the hour you place your order).
Reach us out here if you need further information.
100% SECURE PAYMENT. YOU CAN SPLIT IT FOR FREE WITH KLARNA
Yes, IT'S VEGAN!
"The Softie" collection is 100% made of vegan materials: both our silicone biomaterial we use for the outer layer and the organic cotton canvas we use for the inside are 100% vegan.
AND NO! IT'S NOT PLASTIC!
At Labienhecha we hate plastic.
Our biomaterial doesn't come from petroleum. It's PV, PU, solvents,... free.
Silicone is a very resistant, long-lasting, recyclable and respectful material coming from silica.
ALSO, IT'S VERY EASY TO TAKE CARE!
It's the easiest thing in the world because it barely needs any care.
It doesn't get scratched, stained, wet, discolored, there's no dramas.
You can clean them with a cloth and water or soap. Even the worst stains like pen, make up, wine, etc.
No! Our recycled leather comes from all the wastes of genuine cow leather that are not going to be used anymore or are going to be burnt. That's why we're giving it a second chance and using a resource that, otherwise, would be remove through a highly polluting process.
No! Our recycled leather comes from all the wastes of genuine cow leather that are not going to be used anymore or are going to be burnt. That's why we're giving it a second chance and using a resource that, otherwise, would be remove through a highly polluting process.
No, there's no deadline to use them