Some frequently asked questions
- Standard delivery: you can place your order up to 20/12/2022.
- Express delivery: you can place your order up to 22/12/2022 (We recommend you to reach us out before)
TO BE ON TIME FOR THE THREE WISE MEN:
- Standard delivery: you can place your order up to 30/12/2022.
- Express delivery: you can place your order up to 02/01/2022 (We recommend you to reach us out before)
*CUSTOMIZATIONS AND PRE-ORDER:
- The deadline to place your order for Christmas and The Three Wise Men is 1/12/2022.
Sure! You can return your order, exchange it for another product, get it refunded in a gift card or request for a total refund.
If you're within the EU it's FREE.
In addition, we've extended the deadline for exchanges and returns up to February 1st.
Sure! As soon as we get the package in our workshop, we'll handle the total refund.
You'll receive the money in the same way you made the payment, through PayPal, credit card or bank transfer.
Yes! We ship worldwide. Shipments are FREE in the entire EU
You can also return you order completely free up to Feb 1st (EU)
It's very fast! If you choose free shipping, you'll get it in 3-5 working days at most (it's usually much less, even 48h).
If you're in a hurry, you can choose EXPRESS DELIVERYwhen finishing the order and you'll receive it within 24-48h (it would depend on the hour you place your order).
Reach us out here if you need further details about an specific case so we can confirm the delivery on time.
*There could be some delays in Black Friday and Christmas, so we recommend you to place your order as soon as possible.
No, they don't have any deadline to be used
Yes! You can split with Klarna. It's very easy and 100% secure!
You'll find the option in the checkout.
We work with a local recycled leather supplier and we have a reliable relationship with the factory.
It's a material that comes from genuine cow leather and we've been working with ir for more than 5 years (even before starting our brand) and it enjoys several international certifications such as GLOBAL RECYCLED STANDARD and OEKO TEX LEATHER STANDARD
No! Our recycled leather comes from all the wastes of genuine cow leather that are not going to be used anymore or are going to be burnt. That's why we're giving it a second chance and using a resource that, otherwise, would be remove through a highly polluting process.