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    Some frequently asked questions

    Yes! We ship worldwide.  In Spain they are free from €100 and in the rest of the world from €200.

    You can also return your purchase super easily for 30 days (EU).

    Of course! You can return your order, exchange it for another product, exchange it for a gift card or ask for a full refund.

    You have 30 days to decide! (from the day you receive your order).

    Of course! As soon as we receive the package in our workshop, we will proceed to the full refund.

    You will receive the amount in the same way you made your purchase, through a refund processed by PayPal, a refund on your credit card or by bank transfer.

    You can also request a refund on a gift card :).

    AVAILABLE UNITS are ready for immediate shipment and you can choose between express shipping in 24-48h or standard or free shipping in 3-5 days. You can check availability on the product page, above the purchase buttons.

    IMPORTANT PRE-ORDER: If your bienhecha is available with PRE-ORDER purchase you will always see the shipping date on the checkout button or below.

    Keep in mind that we are a small and artisan workshop and sometimes it can take a few days more, but also a few days less!

    The date is approximate (if you have any doubts, please contact us before ordering)

    And of course:  if we don't keep our promise, you will get your money back.