If you choose Standard Delivery (free within the EU), you'll receive your order in 3-5 working days. You can also choose Express Delivery to get it within 24h-48h (from 11,95€). You can read our Terms and conditions of purchase to know more.
You will get the tracking of your order as soon as it leaves our workshop. Otherwise, please, don't hesitate to reach us out so we can help you further.
Anytime one of our bienhecha bags is available on pre-order, you'll be able to check the estimated shipping date when placing your order. However, we'll keep you updated and, in case you need further information, you can email us at email@example.com :)
EXCHANGES AND RETURNS
Of course you can! You have 30 days since the delivery of your order to request for any exchange or return.
You just need to email us at firstname.lastname@example.org and we will give you the instructions to handle your exchange or return.
PAYMENTS AND REFUNDS
You can pay your order with credit or debit car, PayPal, Bizum, Amazon Pay, Klarna or bank transfer.
Yes! You just need to choose Klarna as payment method and follow all the steps. It's very easy... ;)
You will receive the refund in the same payment method you choose when placing your order. Refunds can take up to 14 days since we receive your package in our workshop.
At Labienhecha we only use recycled and certified materials. Currently, our main material is recycled eco-leather, that enjoys Global Recycled Standard and Oeko Tex Leather Standard certifications.
Recycled eco-leather comes from the remains of bovine leather of tanneries. These bovine leather are combined with natural latex and, thanks to an industrial process, we get our eco-material.
NEVER! Recycled eco-leather comes from bovine fibers together with natural latex, but never plastic. We hare plastic!
Every recycled material implies a regeneration process. Paper, cardboard, plastic, cotton...when they are recycled they go through an industrial process to transform them. It's the same for our recycled leather: bovine leather is regenerated and becomes a new material.
Boom black has a textured and lightly glossy finishing. On the contrary, mat black has a completely homogeneous and mat finishing.
All our bienhechas* include a strap. You can know the length of the included strap in the details of the product. You can always add extra straps to mix lengths and colors.
*For our clutch Lola (The Elder One), you need to add the belt separately if you also want to wear it like a belt bag or crossbody.
Below you can find which kind of strap is compatible with your bienhecha.
- Paca, Paquita: Mini Cord.
- Carmen, Carmela, Carmelita, Amparito (The Elder One), Encarnita (The Elder One), Marcela, Marcelina, Bernarda, Bernardita: Maxi Cord.
- Pepa 2G, Josefa, Sofía hija 2G, Sofía madre 2G: Strap.
- Ramona, Hortensia: Carabiner Strap.
- Úrsula (The Elder One): Úrsula (The Elder One) Strap.
- Jacinta: Jacinta Strap.
- Lola (The Elder One): Belt 2G.
No. We change the color of the stamp in our productions, so the color can be different from the one you see in the website. If you want a specific color, please reach us out and we'll do our best to help :)