Some frequently asked questions
TO BE ON TIME FOR CHRISTMAS EVE and CHRISTMAS:
- Standard delivery: you can place your order up to 18/12/2023.
- Express delivery: you can place your order up to 21/12/2023 (We recommend you to reach us out before)
TO BE ON TIME FOR THE THREE WISE MEN:
- Standard delivery: you can place your order up to 29/12/2023.
- Express delivery: you can place your order up to 02/01/2023 (We recommend you to reach us out before)
*CUSTOMIZATIONS AND PRE-ORDER:
- (We recommend that you consult us first)
Sure! You can return your order, exchange it for another product, get it refunded in a gift card or request for a total refund.
If you're within the EU it's FREE.
In addition, we've extended the deadline for exchanges and returns up to February 1st.
Sure! As soon as we get the package in our workshop, we'll handle the total refund.
You'll receive the money in the same way you made the payment, through PayPal, credit card or bank transfer.
Yes! We ship worldwide. Shipments are FREE in the entire EU
You can also return you order completely free up to Feb 1st (EU)
It's very fast! If you choose free shipping, you'll get it in 3-5 working days at most (it's usually much less, even 48h).
If you're in a hurry, you can choose EXPRESS DELIVERYwhen finishing the order and you'll receive it within 24-48h (it would depend on the hour you place your order).
Reach us out here if you need further details about an specific case so we can confirm the delivery on time.
*There could be some delays in Black Friday and Christmas, so we recommend you to place your order as soon as possible.
No, there's no deadline to use them.
Yes! You can split with Klarna. It's very easy and 100% secure!
You'll find the option in the checkout.
We work with a national recycled leather supplier and we have a reliable relationship with the factory.
It's a material that comes from genuine cow leather and we've been working with ir for more than 5 years (even before starting our brand) and it enjoys several international certifications such as GLOBAL RECYCLED STANDARD and OEKO TEX LEATHER STANDARD.
No! Our recycled leather comes from all the cowhide scrap that will no longer be used or burned. That's why we are giving it a second chance and using a resource that, if not used, would be disposed of in a very polluting way.